Win in Life with a Fighter Pilot Mindset

Blog Chuck's Books

  One of the things that fighter pilots are taught early is to control the aircraft and not let the aircraft control them. Similarly, you must control your life and not let it control you if you want to succeed. There are three types of people in the world: Those who make things happen Those Read More

What’s Happened to Real Customer Service in Today’s Market Place

Blog Customer Service

Customer service can make or break your sales numbers. A 2011 American Express Survey found that as many as 78% of consumers chose to not complete a purchase due to a poor service experience. This is an area where many businesses fail and as a result, customer service falls short of expectations. When was the Read More

Making More Time without Reducing Work Flow

Blog Business Improvement

Each person only has 24 hours in a day. No matter how organized you are, you can’t create more than 24 hours. You can, however, make the most out of those hours. Unless you wish to get burned out and begin to hate your work, it is important to create a balance between work and Read More