What’s Happened to Real Customer Service in Today’s Market Place

Blog Customer Service

Customer service can make or break your sales numbers. A 2011 American Express Survey found that as many as 78% of consumers chose to not complete a purchase due to a poor service experience. This is an area where many businesses fail and as a result, customer service falls short of expectations. When was the Read More

Why Customer Service is Vital to Your Business’ Success

Blog Customer Service

Good customer service gives your business an edge over the competition. You've probably heard that getting people in the door, or to the virtual door of your website, is the key to succeeding. However, keeping them there once you've attracted them is equally important. The likelihood of selling products or services to an existing customer Read More

Behind the Scenes of a Business Turnaround – The First Month

Blog Business Improvement

In our last post I pulled the curtain back on Week #1 of a business turnaround, focused on the first tasks to be accomplished, and the strategies employed to tone down the chaos and begin moving forward. As I mentioned, the first goal is to get the production schedule locked down and then make sure Read More