What’s Happened to Real Customer Service in Today’s Market Place
Customer service can make or break your sales numbers. A 2011 American Express Survey found that as many as 78% of consumers chose to…
Knowledge Center
Insights for business owners
Straight talk on turnarounds, accountability, cash flow, and leadership from 40+ years of running and repairing businesses.
-
-
Making More Time without Reducing Work Flow
Each person only has 24 hours in a day. No matter how organized you are, you can’t create more than 24 hours. You can,…
-
Why Customer Service is Vital to Success
Good customer service gives your business an edge over the competition. You’ve probably heard that getting people in the door or to the virtual…
-
Behind the Scenes of a Business Turnaround – The First Month
In our last post, I pulled the curtain back on Week #1 of a business turnaround, focused on the first tasks to be accomplished,…
-
Behind the Scenes of a Business Turnaround – Week One
When a company, board of directors, or investors call me in to handle a business turnaround, it usually means the situation has reached critical…