Growing businesses need to have effective sales strategies in order to survive in today's competitive market. Sales strategies lay out a plan to determine how you will get your products or services out there for people who need them. Businesses are much more likely to succeed with a plan in place. The first thing you Read More
When Did Customer Service Go AWOL?
April 1, 2012What's happened to Customer Service today? Is it a casualty of our new and improved, instant gratification, automated and thus wondrous E-world? I've noticed a drastic shift away from what used to be the #1 Business Rule: "Take care of the customer or someone else will." In My View From the Cockpit I see many Read More
