Good customer service gives your business an edge over the competition. You've probably heard that getting people in the door, or to the virtual door of your website, is the key to succeeding. However, keeping them there once you've attracted them is equally important. The likelihood of selling products or services to an existing customer Read More

In the last blog post I talked about the importance of customer service and the fact that many businesses seem to have forgotten that it's customers that make the business possible - and profitable. In fact, in a customer-driven marketplace and stiff competition, excellent customer service often serves as a major differentiator between one company Read More

Without customers there is no business. And that's why Customer Service is a key area that we focus on in Business Turnarounds. It's one of those concepts that everyone understands is important, but often only in some generic "of course, we provide excellent customer serivce" way. It's not often front and center until customer retention Read More